Return & Exchange

Returns of any order are entertained only if reported within 72 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps:

The original order number is needed for verification of the order.

If there is an issue with the order, the customer has to share pictures via WhatsApp as a proof. Initiate a request for return on the official WhatsApp number by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return.

Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.

For international clients, a label for order pick-up cannot be created. The customer has to send it via courier, recommended by our team.

Reship it back to us by the courier recommended by the customer care team and the address for the return shared via WhatsApp.

After reviewing the nature of the complaint, we may offer you an exchange or a store credit of less or equal value with a validity date of the credit.

In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping.

We are only responsible for returns once it reaches our recommended return address. The refund process will only start once it is received back.

Timeline for refund against an item returned is 8-12 business DAYS.

No dispute/chargeback is valid if the complaint is not registered first via WhatsApp.