Return Policy

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund against return will be issued only if it is approved by the customer care team.

Incorrect product has been delivered.

The product received is incomplete.

Following points will not be catered:

No longer needed:

If you decide the item is no longer necessary for your requirements.

Changed my mind:

If you have reconsidered your purchase decision.

No technical reason, just cancelling the order:

If you wish to cancel the order for reasons unrelated to technical issues.

Dislike after opening the package:

If upon receiving and opening the product, you find it unsuitable or not to your liking.

Any orders where a customer has been given a special discount as a favor cannot be returned. Mahwish Haider does not cater returns reported after the first 72 hours of delivery.

If a product is returned to Mahwish Haider return address in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the refund.

If the order has not been returned back to the recommended return address, the refund is not eligible.

In case of dispute/chargeback, the customer has to inform via WhatsApp and share pictures if requested in order to prove that the faulty outfit was provided.

No refund procedure can be started before the return of the order.

No dispute/chargeback is applicable if the outfits are not returned back. The customer has to bear the cost of returning the outfit back.

Once the order is acknowledged via WhatsApp, there is no refund/exchange.